Only a bottle of water. It was an air baltic flight and crew, not a swiss.
40 min late as usual :-(
Da ich praktisch den ganzen Flug durchgeschlafen habe kann ich nicht viel dazu sagen 😁
Positiv: "Endlich geregelter Ausstieg. Find ich super"
Positiv: "The crew was friendly and helpful."
Negativ: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."
Positiv: "Seat was comfortable"
Negativ: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"
Positiv: "Sauberkeit.Gut Informiert"
Negativ: "Das Verpflegung"
Negativ: "im hinteren Teil ist der Gang etwas gar eng zum laufen"
Negativ: "Der Informationsserivce von Kayak war die reinste Katastrophe. Ich habe keine Buchungsnummer erhalten, wusste nicht zu welchem Terminal."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Positiv: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Negativ: "Lost our bags"
Positiv: "super crew"
Negativ: "Wifi, Mehr Information über die App"
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Positiv: "Crews was very good and helpful."
Negativ: "I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag."
Positiv: "Ja"
Negativ: "Zügiger einsteigen."
Positiv: "The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows."
Negativ: "The food could be much better. Although coming from Sicily it's tough to compare."
Negativ: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Negativ: "SWISS HAT SICH GEWEIGERT MEIN GEPÄCK NACH DUBAI durch zu checken - Trotz Business Class Ticket"
Positiv: "Food/ staff/access to TV/movies etc!"
Negativ: "Seating/facilities"
Positiv: "All operations a-ok"
Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"
Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"
Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."
Negativ: "Seats are too cramped for an international flight."
Negativ: "Special Meal war nicht wie bestellt verfügbar."
Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"
Positiv: "Clean airplane and toilets Many entertainment choice No turbulence"
Negativ: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Positiv: "Verständnisvolle Flugbegleiterin, die uns auf zwei freie, nebeneinanderliegende Sitzplätze hinwies."
Negativ: "Beim Check-in wurden uns (im Gegensatz zu den anderen Passagieren) keine Sitzplätze zugeteilt. Beim Boarding wurden uns, obwohl wir gemeinsam gebucht und eingecheckt hatten, Sitzplätze in zwei verschiedenen Reihen zugeteilt."
Positiv: "Great service--able to buy duty free even on such a short flight. Stewardess was able to take my order and complete purchase just before landing."
Negativ: "Nothing"
Positiv: "Service und Verpflegung an Board"
Negativ: "Der verspätete Abflug welcher sich auf 1.5 Std verzögert hat."
Positiv: "Freundliche Crew und kleine Verpflegung im Flugzeug. Dankeschön"
Positiv: "Hilfsbereitschaft und Freundlichkeit des Personals. Das Essen war sehr gut!"
Positiv: "Proper business service all the way."
Negativ: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Positiv: "The attendants were very pleasant and the food delicious"
Negativ: "A bit cramped in economy"
Positiv: "Sauberes Flugzeug"
Negativ: "Mehr als 30 Minuten Verspätung und nicht ein Wort einer Erklärung oder Entschuldigung. Unverschämt!"
Positiv: "gate wechsel ohne info in spanish. 2 Stunden verspätung flugzeug und 30 min verpätung koffer"
Negativ: "verspätung für alles, wenig information, alte sandwisches, terrible"
Positiv: "Though our flight got delayed, we arrived almost on time."
Negativ: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Positiv: "Moderne Ausstattung. Freundliches Personal"
Negativ: "Tablet mit Essen hält nicht auf der Ablage und muss gehalten werden. Essen ist nicht gut."
Positiv: "guten service pünktlich"
Negativ: "kaputte Sitze alte media Gerät"
Positiv: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Negativ: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Negativ: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Positiv: "Everything except the seats."
Positiv: "Flugpersonal freundlich, leichte verspätung"
Positiv: "Der Flug war mehr oder weniger Pünktlich und verlief unspektakulär."
Negativ: "Durch einen Gerätewechsel wurden teilweise die Sitzplätze neu vergeben. Dadurch sassen wir etwas weiter hinten"
Positiv: "Der Flug war mehr oder weniger pünktlich und nicht ausgebucht. So waren wir zu zweit in einer Dreier-Reihe."
Positiv: "Alles hat geklappt."
Negativ: "Zuwenig essen Portion"
Positiv: "Boarding begann pünktlich und verlief sehr schnell."
Negativ: "Keine Verpflegung (nur ein Stück Schokolade). Mindestens ein kleiner Snack wäre nett gewesen."
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Positiv: "So rude crew"
Negativ: "When its rain we shouldn’t walk to the air plain"
Positiv: "Loved the smooth ride."
Negativ: "Bathroom was pretty nasty"
Positiv: "The crew were excellent and seats were comfy."
Negativ: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Positiv: "Newer plane, crew was amazing, seats were adjustable"
Positiv: "Reclinable seats."
Negativ: "The food!! The lights could be dimmed as it was a night flight."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Food and service"
Negativ: "Working wifi would be good. Better A/C. More comfortable seats"
Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Seat was good"
Negativ: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Negativ: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Negativ: "pünktlichkeit"
Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "Delays, took my hand luggage into the hold,"
Negativ: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Positiv: "Crew was nice and friendly"
Negativ: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Positiv: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Negativ: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Positiv: "Alles ok"
Positiv: "very attentive crew"
Negativ: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Positiv: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Negativ: "Transfer point needs upgrade."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "Turn the lights on early making it hard to sleep"
Negativ: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Friendly hostesses"
Negativ: "Flight was delayed 3 hours"
Positiv: "Crew was very friendly. Nice that wine was served without charge."
Negativ: "Announcements from the cockpit were hard to hear. Food has been better in past."
Negativ: "Nothing special"
Negativ: "Nothing special"
Positiv: "Great service"
Negativ: "Very slow service at checkin, was not even available when I arrived at the airport"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Negativ: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Negativ: "Didn’t happen."
Positiv: "Professional crew. Good boarding."
Negativ: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Positiv: "Food and staff behaviour"
Negativ: "Entertainment"
Positiv: "The leg room, was surprisingly roomy"
Negativ: "The food and that there was no entertainment."
Negativ: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Positiv: "Crew"
Negativ: "N/a"
Positiv: "Nice to have a wrap for the snack."
Negativ: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Positiv: "Entertainment"
Negativ: "Food and one bathroom out of service makes an awful flight"
Positiv: "Friendly attendants. Decent food, and frequent snacks and beverages."
Negativ: "No charging ports for electronic devices."
Positiv: "Good service onboard, good food. On time."
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: "Bording was good and general flight ok"
Negativ: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Positiv: "Lovely staff, good food, great movies."
Reise wurde von SAS storniert
Reise wurde von SAS storniert
Positiv: "The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use...."
Positiv: "Crew war Super!"
Negativ: "Schlimmes, altes, kleines und sehr beengendes Flugzeug, extrem schlechte Belüftung!"
Positiv: "Crew war super speziell Carsten!"
Negativ: "Eine Fussmassage hätte es noch toppen können."
Positiv: "SAS has offered great service on two flights this past week. Look forward to flying them again."
Negativ: "MUC >> CPH wurde durch SAS durchgeführt, jegliche Versorgung kostet extra. Nicht was man erwartet, wenn man durch Lufthansa bucht!"
Negativ: "On time"
Negativ: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."
Positiv: "Sehr nette Besatzung Schnelles und geordnetes Boarding"
Negativ: "Verpflegung war kostenpflichtig mit Ausnahme von Tee und Kaffee."
Positiv: "Thre movie selection was great The crew was great Some of the food (in each meal) was good"
Negativ: "Parts of each meal were great, parts were gross $4 for a can of soda? Really???"
Positiv: "Nix"
Negativ: "Anschlussflug wurde gecancelt"
Positiv: "Gibt nix gutes"
Negativ: "Flug wurde gecancelt ohne das man benachrichtig wird!!"
Negativ: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."
Positiv: "Definitely one of the cleanest aircrafts I have seen. Design in grey simple but good. Nice and friendly staff."
Negativ: "New Arla Milk packages have a strange form and way to open which makes it tough not to spill the milk on you!"
Positiv: "Nothing."
Negativ: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Positiv: "Efficient and on-time service."
Negativ: "Tiny seats that are inappropriate for international travel."
Positiv: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Negativ: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."
Positiv: "Excellent leg room in first seat near emergency exit door"
Negativ: "Seat was close to toilets so a lot of traffic"
Negativ: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"
Negativ: "Filme waren ok, aber nur ein Spiel (Schach) auf einem Interkontinentalflug (CPH - SFO) ist eher mager für einen 11h-Flug. Spiele müssen ja nicht sein, aber andere Fluglinien als SAS bieten da mehr..."
Positiv: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Negativ: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Positiv: "On time and clean airline."
Negativ: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."
Negativ: "The flight good bit it’s always crappy when you loose your luggage"
Positiv: "Very accommodating crew"
Positiv: "Flug hat Minimumkriterien erfuellt. Sicherheit. Sehr gute Landung und Infos vom Käpten.Getraenke wurden offeriert."
Negativ: "Kein Entertainementsystem vorhanden. Kein Food. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Pünktlichkeit/ Sehr gute und viel Verpflegung/ Genügend Platz/"
Negativ: "Leider waren geschätzt 70% der Monitore kaputt. Ich hab den Sitzplatz gewechselt um Filme schauen zu koennen. Info über vorhandene Service( entertainment und food ) im Flug vor Abflug wäre wünschenswert."
Positiv: "The flight attendees were great, always taking good care of somebody and gave me more drinks/food when needed. You had enough space and everybody could sleep. Already looking forward to my flight back home."
Negativ: "The Entertainment could have some more movies to watch - After 3 movies there was absolutely no other movie that might have been interesting to me. However, after 3 movies you are also supposed to stop so it's not even so bad."
Positiv: "The salad they served me in SAS Plus had fish in it which I'm allergic too and the stewardess immediately found one that had chicken instead. She also sang a Lullaby song thanking us for flying SAS on landing. Great! :-)"
Positiv: "Great service, friendly stewards and stewardesses, delicious food"
Positiv: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Negativ: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Positiv: "Pünktlicher Abflug und zügiges Boarding, die Crew war freundlich reserviert."
Negativ: "Essen nur in der teuersten Buchungsklasse inklusive, ansonsten wenig Auswahl."
Positiv: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Negativ: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."
Negativ: "Expensive checked baggage. More than 2 hours delayed."
Negativ: "5 STD. Verspätung."
Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."
Positiv: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."
Negativ: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Positiv: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."
Positiv: "Nice planes with all the basics you need"
Negativ: "Terrible food"
Positiv: "Check in, Fast Track, lounge, 1. Reihe"
Negativ: "man sitzt auf engeren Sitzen (Tablett ist in der Armlehne), aber ebenso zu dritt wie in der Eco. 1A-B-C haben viel kleineren Fußraum als 1D-E-F Stewardess wollte kein Handgepäck erlauben, da die Kanine bereits zu voll war. Ich schuld vor, sie solle erst einmal das Gepäck der Mitarbeiter aus der Kabine nehmen, dann reicht es auch für die Paxe ...."
Positiv: "Essen in der Business Class okay"
Negativ: "Irritierend, dass in der Businessklasse der Mittelsitz NICHT frei bleibt"
Positiv: "Not much to say on a positive note, I want to avoid this airline if I can."
Negativ: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem ultrakurzen Flug."
Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem kurzen Flug."
Negativ: "Komfort dürfte etwas besser sein. Unterhaltung gab es keine."
Positiv: "Quick flight"
Negativ: "1 hour delays and 70 euro bag fee"
Positiv: "Awesome seat with great leg room for a tall person. The whole flight went quickly and enjoyed the crew and flight"
Negativ: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."
Positiv: "The movie selection"
Negativ: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Negativ: "Aufgrund vorheriger Verzögerungen war der Flug mal wieder verspätet. Information am Gate eher mangelhaft."
Beim Wechsel des Sitzplatzes ist dieBuchung für Handgepäck verloren gegangen. Hat uns ca. 30min am Check-in gekostet, sowie zurück auf original Sitzplatz.
like easyjet low cost airline, good deal for what you pay.
Die Flugbegleiter waren so hübsch und nett 😍
Negativ: "Die Kommunikation mit Mundschutz leider sehr kompliziert ,, das Boardpersonal sollte einfach viel langsamer aber dafür lauter sprechen ,, nicht schön aber dafür effizient"
Positiv: "Crew was nice"
Negativ: "Three hour delay. Seats are so uncomfortable"
Positiv: "La sinceridad del piloto al señalar que los retrasos se debieron a los proveedores de servicios en el aeropuerto de Roma"
Negativ: "Deberían mejorar la provisión de servicios aeronáuticos en Roma"
Negativ: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."
Negativ: "6h delayed"
Negativ: "Late as per Vueling fashion"
Negativ: "Hot boarding that was longer than the actual flight."
Positiv: "I slept comfortably. Great take off and landing."
Negativ: "Charles de Gaulle airport"
Positiv: "plane was quit new and seats were comfy."
Negativ: "check in was a bit slow."
Positiv: "ontime"
Negativ: "my luggage tags didn't print and wasn't offer in the online kiosk."
Positiv: "Quick Boarding and little waiting in the seat. Rear door was open when getting off the aircraft which made things quicker."
Negativ: "At 6 ft, I only had enough leg room when I moved to a seat which had a spare seat next to it, allowing me to swing my legs. Otherwise, even when sat quite upright my knees would've been against the seat."
Positiv: "Efficient boarding and always on time"
Negativ: "More cheap flights"
Positiv: "Perfect timing and nicely crew"
Negativ: "There is no food not even a glass water for free"
Positiv: "Because kayak did not alerted me my flight had to be moved to Miami since is the only city that provides passports the same day. This extra expense costed me over 400$ in hotels gas and extra parking costs."
Negativ: "Kayak services were terrible and I do not plan to use them again. The website should have alerted me that I needed a passport valid for longer than 3 months to my flight for Spain."
Positiv: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Negativ: "The coffee wasn’t free."
Negativ: "The flight was 1/2 late and hence arriving"
Negativ: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Negativ: "Flug war verspätet"
Negativ: "Beide Flüge waren verspätet"
Positiv: "I am still alive"
Negativ: "They charged for coffee. My legs are too long to fit without my knees going into the isle. They didn't have room for my bag."
Negativ: "Unkoordiniertes Boarding und 1,5h Verspätung."
Positiv: "Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems"
Positiv: "Alles hat geklappt, war angenehm. Immer informiert über Verspätung."
Negativ: "Langes Koffer Drop off und Flug Verspätung von 9 Minuten +- verhindern das Punktemaximum. Für die schreienden Babies kann ja die Fluggesellschaft nichts."
Positiv: "Seems they dont care others customers who do not speak Spanish...!!!!"
Negativ: "Poor serrvices and attitutes towards other race/ Asian American"
Positiv: "The flight space"
Negativ: "No entertainment which make the trip so boring"
Negativ: "Mehr als eine Stunde Verspaetung .."
Positiv: "Bei der Gepäckaufgabe wurde uns durch den Mitarbeiter statt der letzten Sitzreihe ein Platz in Reihe 4 "ausnahmsweise" zur Verfügung gestellt. Die vorderen Sitzreihen waren nicht belegt bzw. das Flugzeug nicht voll belegt."
Negativ: "Nach rd. 3 Std. Verspätung beim Start erfolgte keinerlei Entschuldigung der Kabinencrew. Üblicherweise gibt es dafür zumindest kostenloses Mineralwasser. Statt dessen hat die Kabinencrew zuerst gemütlich gegessen und getrunken und das vordere WC gesperrt. Um die Passagiere würde sich die ersten 45 Minuten nicht gekümmert. Somit Schlangenbildung am hinteren WC. Gewisse Lustlosigkeit erkennbar. Ähnliches Verhalten die letzten 45 Minuten vor der Landung. Statt dessen mit dem I-Pad gespielt. Es stellt sich die Frage, ob nochmals mit Vueling gebucht wird, wenn es eine Alternative gibt."
Negativ: "Hinflug Verspätung wegen Streik in Barcelona, Rückflug verspätet wegen notwendigen Radwechsel, der noch im Gange war als der Einstieg vom Bus in den Flieger erfolgte."
Negativ: "Essen: bitte auch ohne Käse/Milch/Fleisch = vegan anbieten!"
Negativ: "Der Flug hatte zwei Stunden Verspätung, es gab keine Entschädigung."
Positiv: "Delay... I did not like anything aBout this experience!!!?"
Negativ: "Why would you close boarding with paying customers trying to board when you emailed us with a 53 minutes delay!! What a rip off!! NEVER FLY VUELING!!!"
Positiv: "I presume that because I'm old they treated me special even though I didn't request any special help."
Positiv: "Der Flug ist pünktlich gestartet. Sitzplatz am Notausgang hatte mehr Beinfreiheit"
Negativ: "Der Komfort und Service waren für einen Billigflieger in Ordnung"
Positiv: "Der Flug ist pünktlich gestartet, es war alles (boarding, etc.) gut geregelt."
Negativ: "Getränke und Essen kann man nur gegen Bezahlung erhalten (wir wurden darüber noch davor informiert), aber das auch Wasser nicht kostenlos angeboten wird finde ich seltsam, insb. wenn es zu unerwarteter Verlängerung des Flugs kommt (in unserem Fall statt 2 sollten wir 3 Std. wegen massives Flight Traffics von Barcelona nach Wien fliegen) und trotzdem haben wir kein Wasser erhalten. Ist überhaupt nicht in Ordnung!!!"
Positiv: "cabin crew was friendly"
Negativ: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Positiv: "Flug hatte fast 7 Stunden Verspätung. Keine Verpflegung in dieser Zeit. Erst nach dem Start DURFTEN wir der Airline Geld in die Kasse spülen und ihr ESsen und Getränke abkaufen!!!"
Negativ: "Flug ist leider unpünktlich gestartet."
Positiv: "Flug war 4 Std verspätet."
Negativ: "Es war nur sehr wenig Essen an Bord, dass man kaufen konnte. Sitze unbequem."
Positiv: "Pünktlich gestartet etwas zu essen auf Zahlung ( heute üblich) etwas veraltetet sitze. Flugpersonal sehr freundlich"
Negativ: "Mein Koffer ist komplett demoliert worden habe es gemeldet nun bin ich gespannt ob es erstattet wird!!!"
Positiv: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
Negativ: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
Positiv: "Das Flugpersonal war sehr aufmerksam, das einzige was fehlte, war die Durchsage auf Deutsch."
Negativ: "Durchsagen auf Detusch fehlten, da Englisch nicht so deutlich war und Spanisch verstehen wir nicht."
Positiv: "Unser Flug ist ganz pünktlich gestartet und somit auch pünktlich gelandet"
Negativ: "Es gibt nichts auszusetzen. Sehr freundlich."
Negativ: "Boarding was horrendous"
Positiv: "Staff were fine, lovely to check in online and not have to worry"
Negativ: "Once onboard we sat for nearly an hour going nowhere"
Positiv: "Boarding"
Negativ: "No bags"
Positiv: "Selbst wasser kostet geld"
Positiv: "Flugpersonal freundlich, aber noch nicht mal einen sdchluck wasser gibts gratis."