Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Positiv: "This Transavia Airlines is not good at all."
Negativ: "Many things cheaper does mean better."
Positiv: "Information sharing by pilots and crew. Economy class leg room is good."
Negativ: "All good up to the level"
Positiv: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Friendly crew"
Negativ: "Can’t think of anything"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Very professional"
Negativ: "Lost luggage"
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Positiv: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Negativ: "Everything was very good."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Like the overall KLM experience"
Negativ: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Negativ: "Flight cancelled"
Positiv: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Positiv: "Alles ok"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Negativ: "Less legroom, storage space, bad food, few movie options."
Negativ: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Negativ: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Positiv: "MCR airport Mert & Greet parking was smooth and efficient."
Negativ: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Positiv: "Efficient crew"
Negativ: "Long, slow line at check in. Not many new movies or tv shows"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Negativ: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Negativ: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Positiv: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Positiv: "Friendly in-flight personell"
Negativ: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Positiv: "We got a meal for a 1h flight only"
Negativ: "No entertainment but normal for this type of flight"
Positiv: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Negativ: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Positiv: "Fabulous trip with friendly, helpful staff"
Positiv: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Negativ: "Flight departing late."
Negativ: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Positiv: "Booked extra room seat which gave me good room for seating"
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: ".Very much on time with pleasant service."
Negativ: "Can nit find much fault fir a short run!"
Positiv: "Good flights. Good prices."
Negativ: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Positiv: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Negativ: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Positiv: "My bagage broke"
Negativ: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"
Positiv: "Cabin Crew was awesome."
Negativ: "Entertainment System was not working and no Non-veg food option in flight."
Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."
Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"
Positiv: "quick and relaxed"
Negativ: "Two hours delay in the start."
Der Flug war überbucht, so dass wir erst im zweiten Anlauf Plätze bekamen. Der Check-in mit den Automaten in Wien ist eine Zumutung. In Berlin war die Ankunft des Fluges nicht bekannt. Es dauerte ca. eine halbe Stunde, bis wir von Bord gehen konnten. Entsprechend lang dauerte auch die Gepäckausgabe. Das ist aber ein Problem des Flughafens BER (wen wundert das?) und nicht von Austrian Airlines.
Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "Nice service easy flight"
Negativ: "Hot, ridiculously warm on the plane"
Positiv: "The crew was kind, the flight was on time and alll in all was just as expected."
Positiv: "The crew. The punctuality."
Negativ: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Negativ: "Leider nicht pünktlich"
Positiv: "One crew member in the OTP-VIE flight that was great in service ."
Negativ: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Positiv: "The crew was so friendly"
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Positiv: "Crew was fantastic and with an exceptional service. Food was really good."
Negativ: "Maybe the seats coudl be a little bit wider"
Negativ: "The 34 minute flight was delayed by almost 2 hours."
Positiv: "Lufthansa crew very professional"
Negativ: "More upgrade to be available"
Negativ: "Verspätung war unschön."
Positiv: "Leg room was good. I am 6ft 2in"
Negativ: "Seat bottom could have been better. I have a honey bottom"
Negativ: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Negativ: "Staff is not friendly, does not offer assistance or ask if you need anything."
Positiv: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Negativ: "Seat wasn't the best, quite hard on the middle back."
Positiv: "The wafer bar. Pilot had a good landing in high winds and snow."
Negativ: "Nothing to complain."
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Negativ: "Free wifi"
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Food terrible"
Negativ: "Austrian airlines did not even notified us about cancellation."
Negativ: "Flug ist ausgefallen"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Positiv: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Negativ: "long layover before my next flight to Chicago"
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Positiv: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Positiv: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Negativ: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Positiv: "Overall it was a good trip and staff was helpful."
Positiv: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Negativ: "We are late only 25 min (50% of flight - 50 min)"
Positiv: "Great service on board the plane."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Negativ: "Difficulty getting to flight"
I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.
Das Boarding ist bei Lufthansa auch nach zwei Jahren Corona immer noch eine Katastrophe. Keine Ansage der Gruppen, so das alle gleichzeitig zum Boarding rennen. Das gleiche beim Aussteigen. Volle Gänge keine Ansage über einen geregelten Ausstieg. Leider kümmert sich die Lufthansa offensichtlich wenig um die Gesundheit der Passagiere.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Flug war püntlich"
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "The crew"
Negativ: "The seat space and food"
Negativ: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Negativ: "Connection time unacceptable with delay in departure from London"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Positiv: "See my earlier remarks"
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "it’s wasnt a full flight, so that was nice"
Negativ: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "What more can you expect for economy travel?"
Negativ: "Cramped seats"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Negativ: "Luggage was lost."
Positiv: "Flight arrived early."
Negativ: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "Great Experience."
Negativ: "Great Experience"
Positiv: "The crew is attentive and friendly The seats are flat-lay"
Negativ: "The food is mediocre at best Seats are narrow"
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Das Essen war ok."
Positiv: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Negativ: "My seat storage pocket was broken and I was unable to store items in it."
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Positiv: "Sehr pünktlich, sauber, freundliches Personal."
Negativ: "It made us miss our fly due to Lufthansa use stroller stairs for passengers to get off the airplane instead as I had my 89 years old mother who needed wheel chair assistance which did not have during that time. And, with my heavy carry on luggage, plus my under seat luggage that I had to hold my old mother that I had to walk to the bus With pretty good distance that took us to another 10 minutes terminal drive. By the time we got to the connection gate to Berlin, the plane already rolled out to the runway. Now, they have to send us to the next fly, which was at another different gate. Overall, this trip made me very disappointed and horrible."
Positiv: "Flight was smooth and arrived early even though it left 30 minutes late."
Negativ: "Lufthansa should schedule more time to make connections."
Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Negativ: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"
Positiv: "Verspätet und dann trotzdem noch den ganzen hons Circle zuerst Kram durchziehen geht nicht"
Still in frankfurt
Negativ: "New plane"
Positiv: "For a short flight, the crew was very hospitable. The seats weren't too uncomfortable."
Negativ: "No entertainment but I can understand since it's a short flight. With that said, they could offer USB ports."
Positiv: "Efficient, comfortable, food was good, everything. This felt like what flying used to be. (A good thing)"
Positiv: "Left entire family in francfurt with older people that recently had big surgeries because of delayed connection flights Terrible service Delta sucks Never ever again even if you are the last company on earth flying to Europe Next time ill swim the ocean and get to my destination quicker"
Positiv: "Snack box"
Negativ: "Both connection flights delayed"
Negativ: "My bag did not arrive with me and I was told it was because I did not allow enough time for my bag to get from the plane in Split. This had nothing to do with me but rather their scheduling. They really need to allow more time between connecting flights for this and for getting thru passport check"
Negativ: "My luggage was lost"
Positiv: "Easy boarding. Professional staff"
Negativ: "More room"
Positiv: "Seat comfortable, crew welcoming and friendly"
Negativ: "Noise reduction"
Positiv: "the meal and crew"
Negativ: "1.5hr delay and no initial explanation other than "indefinite delay""
Negativ: "The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked."
Positiv: "That we arrived"
Negativ: "The delay with the plane. Standing for a long time on the bus Very tight and uncomfortable seats"
Positiv: "Nice crew"
Negativ: "Flights was in delay"
Negativ: "they have requested to pay for the luggage $ 100 extra for a single suite case. it supposed to be included into the airfare as it announced atthe time of sale. Will suspend the tranaction"
Negativ: "1 hour delay for a 45 mm flight in a small airport. No explanations."
Positiv: "Crew was great!"
Negativ: "Entertainment system old"
Negativ: "All of my wasted time"
Positiv: "My second flight was in the same aircraft"
Negativ: "First, they sent an email notification that our flight had delay for 2 hours. I went to the airport to checking my baggage and I looked on the departures board but I could my flight. I asked a lady who was helping people to find the right kiosk for checking but she said I don’t have your flight on my system. Again I went to the information desk at the airport but I was told your flight checking now is closed!,,, I was like WHAT?are you kidding? I told them it’s 2 hours before my flight take off, how it’s possible? Than she called someone and I was told yiou can checking at # counter. When I found the counter; I didn’t see any sigh by Croatia Airlines. Short story, I ended up to pay 40 euro for my 20 kg baggage’."
Positiv: "A few of us got squeezed due to a late departure. The crew was fantastic to rush us through passport check and get us boarded."
Positiv: "Was easy effecent and productive !"
Positiv: "The German efficiency of being on time."
Negativ: "Head phones with the Croatia video would be nice."
Positiv: "Super landung und das abheben war auch problemlos"
Positiv: "Individual approach from cabin crew to passengers."
Positiv: "Der Flug ging mehr oder weniger pünktlich. das Personal war sehr zuvorkommend."
Negativ: "Bei diesem Flug gab es nichts zu bemängeln. Alles war gut"
Positiv: "On time, clean"
Negativ: "Limited overhead storage"
Positiv: "Food is excellent so is the entertainment"
Negativ: "If the person in front of you reclines...your flight will be horrible. You will have about 5 inches from your face to the chair in front of you"
Negativ: "the flight completley canceled from Vienna. i am going to frankfurt to san fransisco, then to los angeles. so another 10 hours was added to my flight tip. Ridiculous!!!"
Negativ: "90min late on departure"
Positiv: "Comfortable plane and flight."
Negativ: "Flight departed 2 hours late. "The plane is late" is not much of an explanation."
Negativ: "Plane was very old propeller. Plane was noisy with lots of rattling. I wonder if it was air worthy. Long bus ride from terminal to board plane."
Positiv: "Olives and cheese in oil, Mediterranean crackers and Free red wine!"
Negativ: "Delayed about 45 minutes"
Positiv: "I loved how we arrived 2.5 hours late and missed our connection and then spent 5 hours trying to get rebooked by the incompetent Turkish Airlines crew."
Negativ: "Spending hours in lines trying to get rebooked!"
Positiv: "Nice service"
Negativ: "Small plane"
Negativ: "The airline lost my bag and was extremely rude when I inquired about it. The space was also cramped."
Positiv: "Quick boarding on plane, friendly staff"
Negativ: "Small delay"
Negativ: "The luggage was almost forgotten by Zagreb Airport to put on pick up place for several passengers, including us."
Positiv: "Easy and fast!"
Negativ: "Can go worst I hope"
Positiv: "Personal hat nur beim verabschieden gelächelt.. :("
Negativ: "on checkin they put me to wait 15min, because my ticket was "Stand by ticket""
Positiv: "Check in moved quickly"
Negativ: "I do not consume wine or food with wine in it. A snack m Croatia airlines is partly wine."
Positiv: "Although we were upgraded to Premium we will do everything possible to avoid flying with this airline"
Negativ: "So delayed out of Frankfurt that we missed our connection."
Positiv: "Wine and artisan snacks from Croatia :-)"
Negativ: "Boarding on plane was inefficient once Off the bus. Not clear which door to go in. People crossing in aisle -- more hectic than it needs to be."
Positiv: "Very fast service for drinks."
Negativ: "Small plane and no way to change seats."
Positiv: "The flight was a quick puddle-jumper. No frills. Just fine."
Negativ: "The lines for check-in at the airport were very long. We had already checked in online, but there was no separate bag drop line."
Negativ: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company."
Positiv: "The crew was very profesional . Our fly was safe and on time."
Negativ: "Maybe variety of good movie could be better ."
Positiv: "Die Crew war aufmerksam, trotz der kurzen Flugzeit."
Negativ: "Die Sitze waren sehr eng..."
Positiv: "Crew war aufmerksam, trotz kurzer Flugdauer"
Negativ: "Die Sitze waren sehr eng..."
Positiv: "Very good, professional and kind crew. The airline did not submit my request for vegetarian food but one of the crew went out of her way to create an "a la carte" dinner from the first class food."
Negativ: "The plane does not have a gate at the Tom Bradley terminal and we had to be bused in. That was too much delay. On top of that, the airline lost one of our luggage. Thank god for insurance!"
Negativ: "Deleyed. I got stranded in Warsaw with no possible connection. Transfer desk doesn’t work. 1 person for 67 people in the queue. Welcome to Poland a Third World Country"
Positiv: "Very clean. Also, the crew members were so nice."
Negativ: "Landed at the wrong airport. No compensation from the airline"
Negativ: "Neatness, communication, all LOT airline workers were very rude, no food on flight."
Negativ: "I am disabled and the ground crew and flight crew were terrific in helping me board and getting me to my connecting flight."
Positiv: "Crew provided great service."
Positiv: "The crew was as if it didn’t exist and the seat was anything but comfortable."
Negativ: "The seats could have some cushioning, they could have offered some water to passengers, they could have kept the boarding gates the same to save confusion and they could have honoured my choice of seating...what’s the point of giving me a choice when they are going to seat me wherever they please?"
Negativ: "At least one free drink on international 2 hours flight would be fair."
Negativ: "wormer salon"
Negativ: "Be prepared, that overhead bins for hand luggage are very small on this plane"
Negativ: "Worst experience in all aspects I ever had. Starting with problems with carry-on luggage. Late boarding without even explanation. Stiuardesės ignorance during flight. Open racism on plane and Warsaw airport from crew."
Negativ: "Only chocolate Snack"
Positiv: "Crew is very professional. Good water and nice little snack."
Positiv: "DELAYED as always!!!"
Positiv: "Das Personal war freundlich und aufmerksam, was allerdings selbstverständlich sein sollte."
Negativ: "Möglicherweise war die Zeit zu kurz, aber das Flugzeug war nicht ordentlich gereinigt. Es klemmte noch der eine oder andere Becher im Zeitungsfach und auch auf dem Boden konnte man erkennen, etwa welche Schokoriegel verteilt wurden..."
Positiv: "Das Flugzeug war sehr sauber (anders als beim Hinflug)"
Negativ: "Die Gepäckfächer waren hoffnungslos überfüllt. Das Personal hielt es nicht für nötig, hier ordnend einzugreifen..."
Negativ: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Negativ: "Everything was good except for the temperature. The plane was too hot."
Negativ: "Flight was more than 3h late, it took time for the airline to accommodate with another flight to catch up with connection. They did after many customer complained, and adding to that, my checkin bag didn't make and they have no information on it's location. Still 24 hours later and no information a d i don't have clothes to change or stuff to shower. I had to buy few stuff and they said they won't payback anu other expenses, mean telling to just wait for my only lost bag."
Positiv: "Staff was very nice and friendly"
Negativ: "no seat assignment"
Negativ: "a worst ever trip"
Positiv: "Sparkling water"
Negativ: "LOT lost my bag!!!"
Positiv: "Arrived on Time"
Positiv: "Good crew."
Negativ: "The plane was late and somewhere along the line my luggage was lost. Either here or before that."
Positiv: "The flight was on time, clean, comfortable seats, nice crew members"
Negativ: "incompetent parents with hysteric crying baby, inattentive flight attendants"
Negativ: "arrived one hour late to krakow and my baggage was sent to warsow"
Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."
Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."
Positiv: "Food and flight on time"
Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."
Negativ: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."
Positiv: "Nice crew"
Negativ: "No meals offered on board"
Positiv: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"
Negativ: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Positiv: "Sehr gutes Flugzeug"
Positiv: "Es gibt nichts, was sich massiv bemängeln oder zu loben zu wäre. Es war ein normaler Flug, wie er auf einer Kurzstrecke mit einer Durchschnittsairline zu erwarten ist."
Positiv: "Flight was empty so there was extra room"
Negativ: "Entertainment on my seat wasn’t working"
Positiv: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Negativ: "Limited beverage choice"
Positiv: "excellent landing"
Negativ: "stewardess surfing on mobile phone too often"
Positiv: "Very good pilots, good flight without any noise or air pockets."
Negativ: "The flight back departed in a delay of 40 minutes, we lended very late."
Positiv: "I can't give any review, because I cancelled my flight."
Positiv: "Getting off the plane"
Negativ: "At the LOT checkin counter at KRK, they had one counter open for a full flight to Warsaw. They waited until 15 minutes before schedule takeoff to open up additional counters causing panic and stress for everyone on the flight. Several people missed their connections because of this. Meanwhile LOT had extra employees sitting in the travel assistance office next to the line doing absolutely nothing. It demonstrated very poor utilization of resources. I will absolutely avoid flying with them the next time I go to Krakow."